Telephony - IVR

Overview
The Interactive Voice Response (IVR)® telephony system makes it easy for any business that has employees who travel or work off-premises to track time and attendance data. Developed to be used in conjunction with CTR Systems’ Timecard WebXpress® application, the IVR system provides a seamless integration between telephony and labor management and provides the fastest response time, greatest flexibility and the most reliable employee information.

Easy to Use, Easy to Maintain
Using a land line or cellular phone, employees who work in the field or in a remote office can clock in and out, transfer labor hours, submit timesheets, check benefit accruals and review hours worked. Labor data is immediately saved in the time and attendance database where it is available to managers, providing business access to real-time workforce data.

The IVR system delivers features that enable businesses to customize the system to best meet their needs. The system’s text to speech capability uses a voice synthesizer that recognizes typed text and converts it to speech - providing complete customization of voice prompts. Additionally the system comes standard with Called ID Restriction, allowing companies to define which phone numbers their employees are allowed to call from.

Features

• Reliable Data
• Flexible Options
• Real-time Access Anywhere
• Text to Speech Capability
• Called ID Restriction
• Fast deployment time
• Low Cost of ownership